TradeCentric is committed to open privacy practices, informing you of where your data might be at any time and how it is being used.
Data that is publicly collected:
| Name | Why data is collected | What data is stored |
| Salesloft | Prospective customer identification | Business Contact Information |
| Marketing – ad targeting, user engagement | LinkedIn Profiles | |
| Google Ads | Marketing – ad targeting, user engagement | Device information, IP address, cookie information |
| Content Syndication | Lead generation | Possible business contact information, company information |
| Buffer Inc | Social media content and engagement | Engagement metrics |
| WP Engine | Website hosting for WP websites | Web traffic |
| GoDaddy | Website hosting for some customer-facing sites | Web traffic |
| ThoughtBridge | Lead generation | Possible business contact information, company information |
| Infuse Media | Contact Syndication | Possible business contact information, company information |
| B2B Commerce Association | Membership Community | Stores member/company data |
| Zoominfo | Provides prospective customer data | Business contact information |
Data that is collected with your consent/knowledge – these services either require your input to use or are apparent when they will be used and can be disabled before use:
| Name | Why data is collected | What data is stored |
| Gong | To review conversations customers and prospective customers | Business contact information, call transcripts |
| Docusign | Contract execution/signature | Contract information, business contact information |
| SurveyMonkey | To complete surveys | Possible business contact information |
| Outgrow | Interactive content for lead generation | Inputs/responses may include business contact information |
| Steamyard | Webinar Recordings | Video/audio data from live streams |
| Zoom Video | Webinar/Meeting Platform | Attendee names, emails, IP addresses |
| Fathom | Call/Meeting transcription | Call recordings and their transcriptions |
Data that is collected to facilitate the relationship between you and TradeCentric:
| Name | Why data is collected | What data is stored |
| Salesforce | CRM | Business contact information, signed contracts |
| Tribal Impact Ltd | Outsourced contract writing services | Business contact information |
| 1-800-flowers | Corporate gifting for customers | Business contact information for delivery (name, address, phone) |
| HubSpot | Sending emails, hosting website forms, scheduling, social posting | CRM records |
| Hobson | Hosting model, facilitates customer inputs | Name, email |
| WiserSpread | Backend work on Salesforce | Does not host data, but can view Salesforce information |
| Clearout | Validates email addresses | Email addresses |
| Maxio, LLC | Billing | Billing Information |
| Bill.com | Accounts Payable | Billing Information |
| Avalara | Tax Preparation | Billing Information |
| Quickbooks | ERP | Can include some Billing Information |
Data that is collected to improve the experience of the services:
| Name | Why data is collected | What data is stored |
| Slack | Communication internal to TradeCentric | Data referred to in communications – e.g. troubleshooting a customer issue |
| Hotjar | Website Heatmaps, behavior analytics | Website usage statistics |
| OpenAI | ChatGPT for User Productivity, API for any AI based application backend | AI not used in the services themselves. OpenAI is used to help improve internal processes to increase the efficiency we can provide to customers. |
Data that is collected to execute the services:
| Name | Why data is collected | What data is stored |
| Amazon Web Services | Hosting the platform | All data our services process |
| Zendesk | Support Ticketing | Any information submitted to our support team |
| Elastic | Data Store, scalable search | Application activity |
| New Relic | Event Monitoring | Logging and monitoring |
| InspirePlanner | Project tracking | Information related to specific projects TradeCentric implements for a customer |
| Google GSuite | Email, File Sharing | Information sent to us in emails or files to be transferred between TradeCentric and a customer |
| Backupify | Backup of GSuite | Information sent to us in emails or files to be transferred between TradeCentric and a customer |
| Seeburger | EDI integration | Business Contact Information for customers that utilize EDI services |
| CData | EDI Integration | EDI transaction payloads |
| Tickstar | PEPPOL Access Point | Transaction information for active/recent PEPPOL transactions |
| Keeper | Secrets Manager | If a customer requires TradeCentric to have access to their systems for a period of time, those access credentials will be stored in Keeper. |
| Microsoft | OneDrive | If a customer does not wish to use GSuite for sharing |