Introduction

Office Relief, a leading provider of ergonomic office furniture and equipment, faced a critical turning point as the pandemic reshaped the office furniture market. With aging infrastructure and rising IT costs, the company recognized the need to modernize its technology stack and create a more scalable, efficient way to serve customers.

By partnering with BigCommerce for its online store and TradeCentric to connect that store directly with customers’ purchasing systems, Office Relief has made ordering much simpler. Office Relief has been able to grow by making ordering easier, reducing costs, and strengthening customer relationships.

The Shift: From On-Premise to Cloud-First Commerce

Before the pandemic, Office Relief relied on SAP ERP to manage operations. Their IT manager had already engaged with TradeCentric to enable PunchOut for customers through SAP and Ariba. At the same time, SAP’s environment was becoming harder to manage. Updates were taking longer, servers were nearing end of life, and IT costs were climbing.

The pandemic made system cracks impossible to ignore, prompting Office Relief to pivot to cloud-first, modern eCommerce to stay competitive.

The company chose BigCommerce for its strong B2B catalog capabilities and leaned into its existing relationship with TradeCentric, the leading provider of Connected Commerce solutions that integrate directly with buyer procurement systems to eliminate manual processes and grow eCommerce revenue.

The Challenge: Outdated Systems and High IT Costs

Office Relief’s challenges included:

• Infrastructure that was outdated and expensive to maintain
• Limited flexibility to meet customer integration requirements
• Time-consuming manual order entry and invoicing processes

The goal: simplify IT, move to the cloud, and accelerate integrations without adding headcount.

The Strategy: Connected Commerce With BigCommerce and TradeCentric

With BigCommerce powering its eCommerce and TradeCentric enabling procurement integrations, Office Relief built a more scalable foundation for growth.

Key elements included:

• Migrating to the cloud to eliminate reliance on outdated servers
• Using BigCommerce to manage customer-specific catalogs and pricing
• Leveraging TradeCentric to automate PunchOut and PO workflows
• Refocusing internal teams on solving customer challenges instead of IT maintenance

The Results: Efficiency, Accuracy, and Stickier Customer Relationships

Since adopting PunchOut, Office Relief has seen strong growth in digital order activity. Within the first year, total spend flowing through integrated channels more than doubled, while purchase order volume rose significantly. By 2025, both spend and PO volume had already surpassed the prior year, with purchase orders climbing more than 17x compared to 2023. These results highlight how integration drives scalability, efficiency, and deeper customer engagement.

Office Relief has also realized meaningful gains from modernization:

• Improved Accuracy & Efficiency – PunchOut Catalogs, Purchase Order Automation, and Invoice Automation reduced errors and manual rework, giving teams back time to focus on customers.
• Faster Processing – Shortened order-to-delivery cycle times, critical when serving injured workers who rely on ergonomic products quickly.
• Stronger Customer Stickiness – Integrations to buyer eProcurement systems make Office Relief a more valuable partner, increasing customer loyalty.
• Lower IT Costs – Moving to the cloud reduced overhead, server costs, and reliance on on-site IT.

“When an integration is made, we become more ‘sticky’ with our customer — they’re far less likely to just forget about us”

Brian Vest, CEO at Office Relief

By modernizing with BigCommerce and TradeCentric, Office Relief simplified integrations, reduced costs, and strengthened customer relationships. Their journey underscores how Connected Commerce helps BigCommerce users unlock efficiency and resilience, proving that operational excellence is the foundation for long-term growth, even in a challenging market.

Learn how BigCommerce and TradeCentric can help your organization.

About BigCommerce

BigCommerce (Nasdaq: BIGC) is a leading open SaaS and composable ecommerce platform that empowers brands, retailers, manufacturers and distributors of all sizes to build, innovate and grow their businesses online. BigCommerce provides its customers sophisticated professional-grade functionality, customization and performance with simplicity and ease-of-use. Tens of thousands of B2C and B2B companies across 150 countries and numerous industries rely on BigCommerce, including Coldwater Creek, Harvey Nichols, King Arthur Baking Co., MKM Building Supplies, United Aqua Group and Uplift Desk. For more information, please visit www.bigcommerce.com or follow us on X and LinkedIn.