Fewer Errors Result In Happier Customers
You’re on the front lines of the customer experience and you’re tired of cleaning up issues caused by manual order processes.
TradeCentric reduces errors and automates order flows, so you can spend less time fixing problems and more time making customers happy.
Top Customer Service Frustrations
If you’re like most Customer Service leaders we work with, you’re juggling order issues, support tickets, and pressure to improve customer satisfaction, all with limited time and resources. Do any of these frustrations sound familiar?
Challenge
“We’re drowning in manual work and errors that upset customers. We need smarter systems to reduce mistakes and improve service.”
Challenge
“I’m tired of being blamed for delays. It isn’t our fault we’re stuck manually processing orders with limited staff and no extra budget.”
How TradeCentric Solves Customer Service Challenges
Connecting eCommerce platforms and customer eProcurement systems eliminates manual orders, back-and-forth, and missing data that slows teams down and frustrates customers. Integration automatically translates order data into the correct format and delivers it between systems so documents come in clean, accurate, and ready to process.
What Success Looks Like for Customer Service
Real results from Customer Service teams who’ve partnered with TradeCentric show what’s possible.
Faster Processing
“The whole purchase order process used to take about 8 to 12 minutes per order to do it manually vs. seconds with TradeCentric.”
Reduced Errors
“With TradeCentric, the customer service reps only have to work on the exceptions or failures.”
Less Manual Effort
Customers reported an 80% reduction in time spent managing POs and 75% reduction in time spent managing invoices
Why TradeCentric May Be a Fit for You
TradeCentric is purpose-built for B2B transactions and fully managed, so customer service reps aren’t stuck dealing with broken connections or system gaps. Teams and their buyers can feel confident in the reliability and security of integrations.
Hands-Off Integration
Fully managed solution with no need to troubleshoot integrations or rely on internal resources
Built for B2B Complexity
Deep expertise in complex B2B transactions give you confidence that we can handle any system
Secure, Reliable Connections
Enterprise-grade security and reliable connections that you can trust
FAQs from Customer Service Leaders Like You
Answers to the top questions asked about B2B Connected Commerce
Integration ensures orders come in clean, complete, and accurate so there’s less confusion about pricing, product availability, or missing info. That means fewer issues to resolve and happier customers.
TradeCentric is fully managed, which means we handle any connection issues, updates, or troubleshooting so you don’t have to.
With fewer order errors and less back-and-forth, your team can respond more quickly to higher-priority supplier tickets.
With fewer downstream issues, Sales spends less time fielding customer complaints, and you’re better equipped to support their accounts smoothly and professionally.